In order to enhance the customer management capabilities of member companies and enhance their international trade competitiveness, Wuxi Cross-border E-commerce Chamber of Commerce recently successfully held the "Customer Relationship Maintenance and Negotiation Transaction Special Training". This event was hosted by Wuxi Cross-border E-commerce Chamber of Commerce, and industry experts and corporate representatives were invited to discuss the core strategies of customer relationship management. As the chairman unit of Wuxi Cross-border E-commerce Chamber of Commerce and the vice chairman unit of Wuxi Shandong Chamber of Commerce, JMJDWX STEEL set an example and demonstrated its leadership and social responsibility in the field of foreign trade.
Training focuses on actual combat and empowers corporate customer management
This training focuses on the two major themes of "customer relationship maintenance" and "negotiation transaction skills", combining theory with cases to provide the following core content for participating companies:
Customer relationship management strategy: Experts shared CRM system applications, customer stratification management (RFM model) and "three-line construction" techniques (timeline, emotional line, value line), emphasizing the improvement of customer stickiness through data-driven and personalized services.
Efficient negotiation skills: In view of the characteristics of the steel foreign trade industry, the training proposed negotiation methods such as "accurate demand identification", "flexible compensation mechanism", and "high-level intervention to resolve conflicts" to help companies improve order conversion rates.
After-sales service optimization: JMJDWX STEEL combined its own experience and shared practical cases such as "quick response to customer complaints" and "multi-level compensation plan", emphasizing the consolidation of long-term cooperative relationships through "hearted service".
JMJDWX STEEL: Strength and responsibility, leading the industry
As a core member of the Chamber of Commerce, Wuxi Jin Ming Jian De Industary & Trade Co., Ltd demonstrated its industry benchmark status in the training:
Technical strength and scale advantages: The company has its own processing plants and warehouses, specializing in providing various steels. The products are certified by SGS and TUV and are widely used in petroleum, chemical, pharmaceutical and other fields, with an annual export volume of hundreds of millions of dollars.
Innovation-driven, honor-added: In 2019, it was rated as "AAAA-level stainless steel distribution enterprise" and "China's top 100 honest enterprises", and continued to expand the high-end market.
Social responsibility practice: As the vice president unit of Wuxi Shandong Chamber of Commerce, the company actively participates in charitable donations and student aid activities, with cumulative donations exceeding one million yuan, shaping the image of Shandong businessmen who "do business with integrity and give back to society".
Chambers of Commerce work together to build a foreign trade ecosystem
Wuxi Cross-border E-commerce Chamber of Commerce and Shandong Chamber of Commerce have in-depth cooperation and provide all-round support to enterprises through resource integration:
Accurate service to members: Drawing on the "three-heart service" (caring, warm, caring) model of Shandong Chamber of Commerce, legal consultation and talent training activities are regularly held to help enterprises solve business problems.
Empowering cross-border e-commerce: Introducing digital tools such as big data precision marketing and multimedia promotion to help member companies shorten the international market development cycle. For example, Wuxi Jin Ming Jian De Industary & Trade Co., Ltd has achieved an average annual growth of 30% in exports through the "Xinggu" platform.
Enterprise Voice: Customer-centric, Win-win Future
Liu Xuexu, General Manager of Wuxi Jin Ming Jian De Industary & Trade Co., Ltd said at the event: "Customer relations are the lifeline of enterprise development. We always adhere to the concept of 'integrity-based, service-oriented', and provide global customers with cost-effective stainless steel solutions through technology upgrades and responsibility."
This training not only strengthened the customer management capabilities of member companies, but also demonstrated the comprehensive strength and industry-leading position of Wuxi Jin Ming Jian De Industary & Trade Co., Ltd. In the future, the Chamber of Commerce will continue to play a platform role, promote more companies to integrate into the global industrial chain, and write a new chapter in the high-quality development of Wuxi's foreign trade.
